Wheelchair Passengers
We aim to ensure that our hovercraft and terminals are as accessible as possible.
- Each hovercraft offers space for one wheelchair passenger.
- There is a ramp on the hovercraft leading directly to the wheelchair seating area.
- Wheelchairs are safely secured before departure.
Please note that wheelchair spaces on our craft are allocated on a first come first serve basis. Once you have completed your ticket booking for your chosen flight, please complete our Book Hovercare Assistance request to reserve your wheelchair space. We ask for you to arrive at our terminal 15 minutes before your booked journey time to make sure that we can offer the best assistance possible.
Hover travel - HoverCare service is for those passengers that need a little extra help and assistance to enjoy a safe and comfortable journey on our hovercraft. Our staff are fully trained, giving you extra help if you require it, such as passengers travelling:
- For hospital appointments
- With dementia
- Who are autistic
- As a carer
- With hearing impairment
- With visual impairment
- In a Wheelchair
- With reduced mobility
The following accessibility tools are available for use in both our Ryde and Southsea terminals:
- Ear plugs
- Ear defenders
- Wheelchairs
- Walking Frames
- Walking Sticks
- Hearing Loops
- We aim to ensure that our hovercraft and terminals are as accessible as possible by providing:
- Wide corridors allowing for easy wheelchair access.
- A ramp with hand rails for boarding and disembarking the Hovercraft.
- Hand rails for easy access in and out of the terminals.
- Accessible counters.
- Digital screens and directional signage.
- Clear audio and visual information with staff always available to communicate directly to those who need it.
- Our onboard safety video shown before each crossing, with audio, subtitles and a deaf signer.
- Large print timetables can be requested at our terminals.
- Assisted boarding for HoverCare passengers upon request .
- Accessible unisex toilets and Changing Places toilets in both terminals.
- A safe haven/quiet zone waiting area.
- Allocated HoverCare seating in the terminals and on board the Hovercraft.
Book HoverCare Assistance
HoverCare customers can benefit from assisted boarding. Once you have completed your ticket booking for your chosen flight, please complete this form at least 48 hours in advance of your travel. To ensure we can provide the best possible service for your journey, please arrive at our terminal at least 15 minutes before you intended departure time and make yourself known to our staff, you can show your HoverCare card.